Refund Policy

Program Refund Policy


‼️All important communication (Confirmation, Onboarding, Class Joining Links, WhatsApp Group Link, Invoices and Reminders etc.) will be sent to you via EMAIL only.


For clients opting for our installment payment plan:


A 50% refund is applicable in case of cancellations. The remaining 50% covers the processing and administrative fees incurred during the installment period.


For clients who have chosen the one-time payment option:


A 30% refund can be processed in case of cancellations. This policy ensures fairness and transparency in handling refund requests.


This policy is in place to account for the resources, time, and commitment we dedicate to our clients throughout the program. We appreciate your understanding and cooperation in adhering to these terms.


1:1 Consultation Refund Policy


Booking Confirmation


After payment confirmation, you must book your slot within 1 month of the payment date. If you don't, your booking will lapse, and no refund will be provided.


Cancellations


A 50% refund is applicable in case of cancellation made more than 24 hours before the scheduled consultation. The remaining 50% covers the processing and administrative fees incurred. Cancellations made within 24 hours of the consultation will not be eligible for a refund.


No-Show Policy


If you fail to attend the consultation without prior notification, the session will be considered a no-show, and the full consultation fee will be charged

.No refunds or rescheduling will be provided for no-shows.

In cases of emergency or unforeseen circumstances, please use the ticket system to create a ticket as soon as possible and inform us. While no-show charges typically apply, exceptions may be made at our discretion in genuine emergency cases.


Rescheduling


If you need to reschedule your consultation, please notify us at least 24 hours in advance.

You can reschedule once at no additional charge.

Rescheduling requests made less than 24 hours before the consultation may be subject to a rescheduling fee or may not be accommodated, depending on availability.


For any questions regarding our refund policy, please contact us at [email protected].

Office:
Konark campus, Viman nagar, Pune , 411014

WhatsApp :

+91 93210 57188

Site:

www.ekatattva.com